Introduction

Hi, I'm Nina Sakinah, with a decade of professional experience in Customer Service, having embarked on my career in 2011. I graduated from Padjadjaran University in 2003 with a degree in Public Relations from the Faculty of Communication. Over the years, I've developed a robust expertise in establishing and optimizing contact centers and customer service departments across various sectors, including payment gateways, financial technology, and insurance.

Related Skills

  • Registered Reskills Coach

Background

My background includes extensive experience in Service Excellence, Business Support, and Customer Experience journeys. I have a proven track record in enhancing business operations and support within industries such as Insurance Brokerage, Insurtech, Health & Life Insurance, Financial Technology, and Payment Gateways. Additionally, I am skilled in providing in-house training to elevate both customer service standards and leadership capabilities within my teams. My expertise spans Customer Service, Contact Center Services, Business Support, Service Excellence, and Leadership.

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