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Introduction

Pallavi Shivhare is a seasoned professional with 17 years of experience in Learning and Development, Customer Service, and Sales. Her career began with ITC Welcome Group as a Guest Relations Executive, where she trained IHM and Tourism trainees, shaping future managers in operations and hospitality. Transitioning to the banking sector, Pallavi worked with Standard Chartered, HDFC, and ICICI, serving as Retail Branch Head. In this role, she was deeply involved in training both new entrants and seasoned professionals, focusing on sales and behavioral skills.

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Background

In her subsequent role as Head of Training and Development at Sharda Group, Pallavi mentored over twenty-five trainers and played a key role in founding the "Industry Interface Cell," a platform designed to address L&D needs in collaboration with esteemed organizations. Her extensive training experience spans across diverse industries, having trained over 50,000 professionals. Her contributions have been recognized with awards such as Best Performer, Product Trainer, and Excellence in Insurance Sales at ICICI Direct, as well as accolades for People Management and Top Performer at Sharda Group. Pallavi is a certified behavioral and sales coach with specialized training in BFSI, FMCG, and ITES services. Her expertise includes classroom and virtual facilitation, on-the-job training (OJT) for FMCG and FMCE, and both basic and advanced sales and leadership coaching. She holds a T&D Diploma with a specialization in Talent Management from the Indian Society of Training and Development, underscoring her commitment to fostering excellence in various professional settings.

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