Najwa Binti Mohd Shahizan

Dynamic Leader: Mastering Customer Service Management and Unleashing Artistry as a Makeup Maestro, Igniting Success Through Unparalleled Collaboration, Innovation, and Passion

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I am particularly drawn to your organization because of its commitment to excellence and innovation in customer service. With 15 years of experience, I believe that my proactive approach, strong leadership skills, and dedication to customer satisfaction align well with your company's mission and values. I have attached my resume for your review. I would welcome the opportunity to discuss how my background, skills, and certifications would be an excellent fit for your team. Thank you for considering my application. I look forward to the possibility of contributing to your company and am eager to bring my expertise to your team.

In my previous roles at IBM Malaysia and Peoplelogy Development Sdn. Bhd. I successfully led a team of 21 customer service representatives at IBM Malaysia, implemented new strategies to improve customer satisfaction, and streamlined processes to enhance efficiency. My background in service management has equipped me with the skills needed to excel in this role. Some of my key achievements include: SOP and Policy Management: • Successfully streamlined and structured operation processes through the implementation of Standard Operating Procedures (SOP) and policies, ensuring 100% success in monthly reports by maintaining a structured and efficient operation process. • Achieved a notable milestone by transforming operational processes through the implementation of refined SOPs and policies, resulting in a more organized and effective workflow. Project Support and Task Completion: • Excelled in collaborating with multiple teams to provide comprehensive support for various projects. Demonstrated the ability to work seamlessly with colleagues from diverse departments, fostering a cohesive and collaborative work environment. • Successfully managed and prioritized tasks to ensure efficient and timely completion, utilizing effective organizational skills to handle multiple responsibilities concurrently, contributing to the overall success of projects. Leadership Skills: • Managed orders efficiently in a queue-based system to meet Key Performance Indicator (KPI) targets. • Instilled a high-performance mindset in new hires, emphasizing honesty, a positive attitude, and being an asset to the organization. • Monitored department Service Level Agreements (SLA) and individual KPIs.

nshahizam@yahoo.com

Phone

0196049619

Resume / CV

Najwas-Resume-2024-Q2-1.pdf