Introduction
Hello, I’m Coach Naval. With over two decades of experience, I have dedicated my career to impacting more than 15,000 individuals through capacity building on a diverse range of topics. My expertise spans Retail Banking, including the use of systems like Finacle 10 and PROFILE, and operations management. I focus on developing relationship-based customer service attitudes and enhancing team building and leadership skills. My training programs are designed to foster a strong customer-centric approach, effective communication, and overall soft skills development.
Related Skills
- Registered Reskills Coach
Background
As a seasoned banking professional, I bring extensive experience in financial services with a specialization in Retail Banking. My background includes team management, driving sales, and overseeing operations with profit and loss responsibilities. I excel in positioning branches as effective retail sales and service outlets, enhancing customer service, expanding customer bases, and achieving revenue and profitability targets across banking and third-party products.
